Enterprise Feature Highlights

Enterprise Feature Highlights

Basic Features

Basic Features Included with Your Voicisity CloudPBX Service.
  • Busy Lamp Field
  • Direct Dial Routing
  • Call Blocking
  • Do Not Disturb
  • Call Detail Reporting
  • Door Phone
  • Call Forwarding
  • Hold
  • Call Pickup - Direct
  • Intercom
  • Call Pickup - Group
  • Music On Hold
  • Call Restrictions
  • Park & Park Pickkup
  • Call Transfer - Blind
  • Redial
  • Call Transfer - Attended
  • Speed Dial
  • Caller ID w/ Name
  • Web Management
  • Advanced Features

    Advanced Features Also Included in Your Voicisity CloudPBX.
    Call CoverVisually see when another person's phone is ringing and pickup their call. (Requires handset with programmable keys.)
    Call RecordingCall Recording can be restricted per handset to allow recording to be toggled on/off by the user, automatically record all calls, or disallow any recording. (You need to consult with your legal counsel before instituting call recording as regulations vary by jurisdiction).
    Call RoutingIntelligently route calls based on the number dialed and the time of day and day of week with special Holiday routing.
    Conference BridgeWith 5 or more handsets, an 8 party Conference Bridge is included at no charge. Larger Conference Bridges are available.
    Dynamic Telephone DirectoryAny change to User Extensions, System Speed Dials, or Personal Speed Dials will automatically update your phone's directory and the Call By Name directory.
    Multil-Site IntegrationAssign specific caller ID names to individual local phone numbers for outbound calls. This is perfect if you run multiple companies from the same office. Each phone can have an alternate Caller ID and use the alternate ID by simply prefixing the outbound call with “**”.
    Feature Button AssignmentsFeature buttons on the phone can be defined from the user’s web portal for Busy Lamp Field (see if another phone is in use), Call Cover, Call Pickup, Direct Transfer, Direct Transfer to Voicemail, Park, Park Pickup, or Speed Dial.
    Follow MeEach user can define their personal Follow Me rules from the web portal to allow calls to call other extensions or outside numbers.
    Voicemail to EmailGet email alerts that you have received a voicemail and/or attach a wav file of the message.
    Hunt Groups Hunt groups in the Voicisity CloudPBX are extremely dynamic. You can have the hunt group dynamically grow so if a call is not answered withing a couple of rings more phones are added and hunt groups can consist of internal extensions and outside numbers – so you can have your mobile phone included in the hunt group!
    Multi-Level Auto AttendantUnlimited nesting of Auto Attendant menus to guide users to the right department or individual.
    Message Box Greeting OverrideGive callers separate greetings for the same mailbox. This is perfect for small companies where you want to “look bigger”. For example, from your Auto Attendant greeting you may give an option to “Press 1 for Sales”, that option rings your extension but if you don’t answer it gives a greeting “You have reached the sales department” rather than your personal greeting, but all messages go directly to your mailbox allowing easier management of your voice messages. Of course, if callers enter your extension directly they would still here your personal greeting.
    Multi-Vendor SupportThe Voicisity CloudPBX supports all major brands of open standard (SIP) devices. Most devices can be managed from the web portal and all inter-operate with one another allowing customers to have a mix of vendor devices to get the most out of their system.
    Personal Voicemail MenuEach person can have a personal mailbox menu to allow callers options to opt out of the email greeting to call an assistant, dial a cell phone, return to the auto attendant, etc. The Personal Voicemail Menu is configured from the user’s web portal page.
    Handset ManagementUsers can personally manage the functions of their telephone’s feature keys from simple drop down options on the web portal. Changes are automatically pushed to the phone.
    eFax Send and ReceiveEvery extension includes the ability to recieve faxes as a PDF file to their voicemail box and to upload and send files from the web portal

    Call Center Features

    Call Center Features are not all available in the base pricing.
    If you need Call Center Features, please contact us at 855-22VOICE to request more information and pricing.
  • Agent Login/Logout
  • On Hold Messaging
  • Agent Whisper
  • On Hold Status
  • Auto Call Distribution
  • Queue time of Day Routing
  • Auto Dialing
  • Realtime Call Queue and Agent Status Reporting
  • Call Queueing
  • Wall Board Support
  • Multiple Queue Assignment