Enterprise Features

Basic Features:

  • Busy Lamp Field
  • Call Detail Reporting
  • Call Forward
  • Call Pickup – Directed
  • Call Pickup – Group
  • Call Restriction
  • Call Transfer – Attended
  • Call Transfer – Blind
  • Caller ID with Name
  • Direct Inward Dial (DID) Routing
  • Do Not Disturb
  • Door Phone
  • Hold
  • Intercom
  • Music on Hold
  • Park & Park Pickup
  • Redial
  • Speed Dial
  • Web Management

Advanced Features:

(But still included in the basic pricing!)

Call Cover Visually see when another person’s phone is ringing and pickup their call (phone must have programmable feature keys)
Call Recording Call Recording can be restricted per handset, allowed to be started during a conversation, or automatically started every call. (You should consult legal counsel before instituting call recording as regulations vary by jurisdiction)
Call Routing Intelligently route calls based on the number dialed and the time of day, the day of week and / or whether the date is a Holiday
Conference Bridge With the two or more handsets, an 8 Person Conference Bridge is automatically assigned and available at no additional charge. Larger conference bridges are available
Dynamic Telephone Directory Any add or change to User Extensions, System Speed Dial or Personal Speed Dial entries will automatically update the telephone’s directory. The telephone directory is specific for each individual.
Multi-site Integration Intelligently manage multiple sites with site-specific call pickup groups and parking, but multi-site busy lamp fields, call cover, huntgroups, and extension-to-extension dialing
Multiple Caller ID Assignments Assign specific caller ID names to individual local phone numbers for outbound calls. This is perfect if you run multiple companies from the same office. Each phone can have an alternate Caller ID and use the alternate ID by simply prefixing the outbound call with “**”
Feature Button Assignments Feature buttons on the phone can be defined from the user’s web portal for Busy Lamp Field (see if another phone is in use), Call Cover, Call Pickup, Direct Transfer, Direct Transfer to Voicemail, Park, Park Pickup, or Speed Dial
Follow Me Each user can define their personal Follow Me rules from the web portal to allow calls to call other extensions or outside numbers
Integrated Voicemail & Email Manage your voicemail from your email program and/or mobile device. This is fully integrated, so if you listen to the message from your mobile device, the light on your handset will go out. No more returning to the office and wondering if the message light is for a message you have already listed to!
Hunt Groups Hunt groups in the Voicisity CloudPBX are extremely dynamic. You can have the hunt group dynamically grow so if a call is not answered withing a couple of rings more phones are added and hunt groups can consist of internal extensions and outside numbers – so you can have your mobile phone included in the hunt group!
Multi-Level Auto Attendant Unlimited nesting of Auto Attendant menus to guide users to the right department or individual
Message Box Greeting Override Give callers separate greetings for the same mailbox. This is perfect for small companies where you want to “look bigger”. For example, from your Auto Attendant greeting you may give an option to “Press 1 for Sales”, that option rings your extension but if you don’t answer it gives a greeting “You have reached the sales department” rather than your personal greeting, but all messages go directly to your mailbox allowing easier management of your voice messages. Of course, if callers enter your extension directly they would still here your personal greeting.
Multi Vendor Support The Voicisity CloudPBX supports all major brands of open standard (SIP) devices. Most devices can be managed from the web portal and all inter-operate with one another allowing customers to have a mix of vendor devices to get the most out of their system
Personal Voicemail Menu Each person can have a personal mailbox menu to allow callers options to opt out of the email greeting to call an assistant, dial a cell phone, return to the auto attendant, etc. The Personal Voicemail Menu is configured from the user’s web portal page.
Handset Management Users can personally manage the functions of their telephone’s feature keys from simple drop down options on the web portal. Changes are automatically pushed to the phone.
eFax Send and Receive Every extension includes the ability to recieve faxes as a PDF file to their voicemail box and to upload and send files from the web portal

Call Center Features:

Call Center Features are NOT included in the basic package. If you need Call Center features, please complete the “Contact Us Today” form to the right to request more information and pricing.
  • Agent Login/Logout
  • Agent Whisper
  • Auto Call Distribution
  • Auto Dialing
  • Call Queuing
  • Multiple Queue Assignment
  • On Hold Messages
  • On Hold Status
  • Queue Time-of-Day Routing
  • Realtime Call Queue and Agent Status Reporting
Call Center Features are NOT included in the basic package. If you need Call Center features, please complete the “Contact Us Today” form to the right on the home page to request more information and pricing.

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